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Board of Directors

Meet the board members of the Midwest Contact Center Association:

Minneapolis Chapter

Jeremy Hyde

Director, Customer Service at Sun Country Airlines

Zach Tiger

Vice President

Sr. Product Owner, Employee Contact Center at Andersen Corporation

Matt Conant

VP Customer Experience at EcoWater Systems LLC

Beth Gauthier-Jenkin

Vice President Customer Care at Gopher Sport

Hale Jay
President, Contact Center Consulting Group
Michael Smith
Principal Owner at MCS Solutions
Scott Current
President at Current Connections
Tim Austrums
CEO, Customer Experience Consultant at The Connected Hive
Roger J. Fuhrman

Executive Vice President of Sales & Marketing at Skykit

Preston Black

Practice Lead - Customer Support at Aston Carter

Chicago Chapter

Hale Jay
Membership Committee Chair

President, Contact Center Consulting Group