Board of DirectorsMeet the board members of the Midwest Contact Center Association: Minneapolis ChapterJeremy Hyde PresidentSr. Director, Customer Service at Sun Country AirlinesZach Tiger Vice PresidentSr. Product Owner, Employee Contact Center at Andersen CorporationHale Jay Treasurer President, Contact Center Consulting GroupPreston Black Secretary Sales Leader at TEKsystemsScott Current President at Current ConnectionsBeth Gauthier-Jenkin Vice President Customer Care at Gopher SportTim Austrums CEO, Customer Experience Consultant at The Connected HiveBen Grounds Customer Care Site Manager Cabinetworks GroupBen Gertz Learning & Development Expert Instructional IQ Chicago ChapterHale Jay President, Contact Center Consulting GroupTim Austrums CEO, Customer Experience Consultant at The Connected HiveMandi Jarman Head of Channel Sales & Partnerships, REGALRuth Drew Director of Customer Experience, Flinn ScientificMillicent McIntyre Senior Director Buyer Services, Insurance Auto AuctionLaurie Christianson CS Systems and Audit Manager, UlineKendra Karczewski COO & Co-Founder, Lumira Tech AdvisorsJoani Holmes Director of the Service Center, American Bar AssociationPetra Seals VP of Strategic Solutions New Era Technology
